How can we help you?
Need immediate assistance? Our phoneline is active Mon-Fri 09:00-17:00
Most Common Questions:
Bank Payments
We do accept order payments via bank transfer. Please contact us to get the account details.
Collection
Collection is NOT available.
All delivery methods, import fees and Vat are outlined on this page: Shipping Info
Single Items
We do not offer single items, all products available for online purchase are in packets with size ratio outline n each product page.
Should you wish to place a custom order the MOQ is 300 pieces. More info on this page: Custom Design Manufacturing
I have another question
F.A.Q
1. How often do you get new stock?
We upload fresh products almost every week! Don’t miss out – check back regularly at jeansgemswholesale.com.
2. Which shipping company do you use?
For UK orders, we typically ship via Interlink, DPD, or Royal Mail. For international orders, we use a range of trusted couriers depending on your location.
3. Do you ship internationally?
We ship primarily to the UK and Europe. For USA, Canada, and other worldwide destinations not listed at checkout, please email us for a shipping quote – we may still be able to ship your order if the quote is accepted.
4. How much is delivery?
We have a minimum order value of £300.
- Orders between £300–£500: flat rate of £19.99
- Orders over £500: flat rate of £29.99
Shipping cost is calculated at checkout.
5. Can I order individual items?
No – our items are sold in pre-packed bundles. Pack sizes and contents are clearly listed in the product descriptions.
6. Can I use your pictures on my website?
Yes, you're welcome to use our model photos on your product listings. Need more content? Just email us your request.
Please note: we are not responsible for any disputes arising from multiple sellers using the same images.
7. What payment methods do you accept?
We accept all major debit and credit cards, PayPal, and bank transfers.
8. What currencies do you accept?
We accept all currencies worldwide. The checkout will automatically convert to your local currency.
9. Can I collect my order?
No – collection is not available. All orders must be shipped.
10. How do I use a discount code?
Enter your discount code at checkout when prompted.
11. Do I have to pay VAT?
- UK customers: VAT is automatically added.
- EU customers: Must provide a valid VAT number to qualify for VAT exemption.
- Non-EU/Non-UK customers: No VAT number is needed, but import duties may apply in your country.
12. My order won’t go through – what should I do?
If you experience checkout issues, contact our support team. We’ll help you complete your order manually if needed.
13. When will I receive my order?
- Europe: Typically within 3–5 working days
- UK: Typically within 5–7 working days
You’ll receive a shipping notification once it is dispatched