FAQ

1. How often do you get new stock?

We upload new products near-enough every single Week. Don’t miss out on some great clothing – be sure to check us at https://jeansgemswholesale.com/


2. Which shipping company do you use?

We use a variety of shipping companies. If you are a UK customer we’ll most likely deliver your order through Interlink, DPD, or royal mail


3. Do you ship to my country?

Most likely! We ship internationally, worldwide


4. How much do you charge for delivery?

Our delivery prices are dependent on order size, location and delivery speed. it will calculate the shipping cost on the checkout page all delivery cost is flat rate you pay per order not per delivery.

5. Can I order individual items?

Our orders come in packs and cannot be broken down further than is stated. Please see our Product Descriptions on individual products for information about pack contents.

6. Can I use your pictures on my website?

Sure! Feel free to use our model photos for your product pages on your website we can also send other content if needed please email us with your request.

Please note we won’t involve ourselves in disputes involving other websites clashing using the same pictures.

7. What payment methods do you accept?

We accept all major credit / debit cards as well as bank transfers and payments over PayPal.

8. What currency can I use for payment?

We accept All Currencies worldwide.

9. Can I collect my order?

this should not be a problem if you kindly set us a message on our whatsapp and the time of collection we can get your order prepared for you, prior to you arriving.


10. How do I use discount codes?

Simply enter the code when prompted at checkout!


11. Do I have to pay VAT?

VAT is always added to orders from the UK.

Providing your VAT number is not a mandatory requirement, customers can still checkout without entering their VAT number.

Customers from the EU will need to provide a valid VAT number to be eligible for exemptions.

Customers outside of the EU and UK will not be required to provide a VAT number for VAT exemption, however they may be liable for import charges.


12. My order won’t go through; what should I do?

In the unlikely case that your order cannot be submitted, contact our support team who will quickly resolve the issue, or assist you with an alternate method in purchasing said order.


13. How long before receiving the item after placing an order.

please allow 3-5 working days for your orders to arrive we will send you a notificati once it has been sent by our courier.


14. Where is my order?

On All UK orders we do 3-5 Day Delivery, if you still have not receive a delivery after 5 working days please send us a message via whats app or email so we can help you further.

15. How do I return an item?

We accept returns when you contact us within 2 days of receiving the order. Initiate the process by contacting our support team with the following ways:

• Email: jeansgemswholesale@gmail.com

• WhatsApp:+44-7885475830


16. How long until I get a refund on returned items?

Please allow 7 working days (from the day we received our items) for us to process your returned items and get your money back to you.

Some payment methods may necessitate a further 48 hours of processing before you’ll see your refund in your account.


17. Does FREE shipping applies to countries outside UK ?

Sorry FREE shipping code applies to UK only.