UK

• Delivery: 5–10 working days. Some items may ship from our EU warehouse—allow an extra 5–7 days for customs clearance.

• Duties/fees: None (we cover them).

• Shipping fees (UK Mainland):

  • Up to £500: £19.99

  • Over £500: £29.00

• Channel Islands & Northern Ireland:

  • Up to £300: £9.99

  • £300–£500: £19.99

  • Over £500: £29.99

• VAT (UK): Charged to all UK customers at checkout.

EU

• Delivery: 3–5 working days.

• Customs duties: None within the EU.

• Shipping fees:

  • Up to £300: £9.99

  • £300–£500: £19.90

  • £500+: £29.90

• VAT (EU):

  • Zero-rated with a valid EU VAT number (add to your account; if not removed automatically, email jeansgemswholesale@gmail.com; refunds may take up to 7 working days).

  • Without a valid VAT number, VAT is charged at checkout.

Worldwide (USA, Canada, Australia, Africa, etc.)

• Custom quote required: Email jeansgemswholesale@gmail.com with your location and order value. We’ll confirm the best rate before processing.

Import duties & taxes (non-UK/EU customers)

• Prices exclude local duties, taxes, and handling fees—these are your responsibility and vary by country.

• Typical duty-free thresholds (for guidance only):

  • USA: up to US $800

  • Australia: up to A$1,000

• If duties/taxes aren’t paid and the parcel returns to us, we deduct outbound and return shipping and apply a 10% restocking fee.

Arranging Your Own Courier

• You may use your own courier. Standard shipping is charged at checkout and refunded once the shipment is confirmed.

• Contact us after ordering: jeansgemswholesale@gmail.com or WhatsApp +44 7885 475830.

Please note

• Delivery times are estimates and may be affected by customs, weather, or courier delays.

• We don’t cancel orders due to delays. If your parcel hasn’t arrived, please wait 48–72 hours, then contact us. We open delivery claims 15 working days after the expected delivery date. Approved claims receive a refund or replacement.

For full details, please see our Shipping Policy.