Club Membership Terms

01Who can join

• Membership is open to genuine fashion retail businesses (bricks-and-mortar, online, or market traders) — not consumers, and not manufacturers, agents or wholesalers acting for third parties.
• Every membership is verified after purchase. We may ask for business details, a company or VAT number, a shop address or a live selling channel. If we cannot verify you as a genuine retailer within a reasonable time, we cancel the membership and refund it in full.
• We may decline or cancel any application at our discretion, with a full refund of any unused membership, to protect the integrity of the Club and its suppliers.

02Membership, billing & cancellation

• Membership is billed monthly in advance and renews automatically until cancelled.
• You can cancel any time from your account; access continues to the end of the period already paid, and no further payments are taken. Membership fees for started periods are non-refundable except where these terms say otherwise.
• You can upgrade or downgrade tiers at any time; changes take effect from your next billing date.
• Founding-member rates are personal to the original member and remain valid while the membership stays continuously active; if a founding membership lapses, rejoining is at the then-current public rate.

03Your account & catalogue access

• Catalogue access is personal to your business and non-transferable. One membership covers one retail business; staff of that business may use it.
• You must not share login credentials, screenshots, downloads or catalogue links with anyone outside your business — including on social media, in buying groups, or with other retailers.
• We may apply technical measures (including per-account traceability on images) to protect catalogue content, and may suspend access immediately while we investigate suspected misuse.

04Design protection — the clause that keeps the Club alive

• You may NOT copy, reproduce, or imitate any design from the catalogue, or commission any third party (including any manufacturer) to do so.
• You may NOT share catalogue content with any manufacturer, designer, or competitor of the Club or its suppliers.
• Downloaded image packs are licensed to you solely for marketing products you have actually purchased, through your own retail channels. The licence ends per-product if the related order is refunded in full.
• Breach of this section results in immediate termination without refund, and we reserve all rights — for ourselves and on behalf of our suppliers — to recover losses caused by design misuse.

05Supplier relationships & non-circumvention

• Supplier identities, locations and contact details are confidential and are deliberately not disclosed. You agree not to attempt to identify, contact, or transact directly with any supplier introduced through the Club, or to assist anyone else in doing so, during your membership and for 24 months after it ends.
• This is what allows suppliers to offer the Club true trade prices — protecting it protects your prices.

06Orders, prices, fees, delivery charges & duty

• True trade price: products are offered at the supplier's genuine trade price with no markup added by us.
• Sourcing fee: a service fee of 15% is added on the value of goods in each order, covering sourcing, supplier management, order coordination and the platform. The fee reduces automatically with your total purchases in a calendar month and can be as low as 10%; your current band is shown in your account.
• Delivery: a flat charge of £45 per box (each box up to 25kg), door to door from the EU. The charge is per box regardless of how full it is.
• Import duty: goods of EU origin carry 0% duty. Goods of China origin carry 12% duty. Duty is calculated automatically at checkout based on each product's declared origin, so the total shown at checkout is final.
• All prices shown exclude UK VAT unless stated; VAT is applied at checkout where applicable and shown on your invoice.
• Orders are placed with suppliers once payment clears. Because goods are prepared and dispatched to order from the EU, orders cannot be cancelled once the supplier has confirmed dispatch preparation.

07Delivery & customs handling

• We handle all customs formalities on your behalf — you need no EORI number and receive no customs paperwork or surprise charges beyond what is shown at checkout.
• Delivery timeframes shown are good-faith estimates, not guarantees; cross-border logistics can occasionally be delayed by carriers or customs inspections. We keep you informed and chase on your behalf.

08Claims, faults & returns

• Check every delivery on arrival. Claims for damaged, faulty, incorrect or missing items must be raised within 48 hours of delivery, with photos of the items and packaging, via your account or jeansgemswholesale@gmail.com.
• Valid claims are resolved by replacement, credit note, or refund of the affected items including their proportional share of fees and charges — our choice will always be commercially fair and communicated first.
• As a business-to-business service, change-of-mind returns are not offered unless a listing states otherwise. Nothing in these terms affects rights that cannot be excluded by law.

09Fair use of the Club

• No resale of catalogue access, no scraping or bulk-downloading of the catalogue, no use of the Club to benchmark prices for a competing sourcing service.
• We may introduce reasonable order minimums or allocation limits on specific drops to keep supply fair across members; these are always shown before you order.

10Suspension & termination

• We may suspend or terminate membership immediately for breach of sections 03, 04 or 05, for chargebacks made in bad faith, or for abusive conduct toward our team or suppliers.
• On any termination, your obligations under sections 04 and 05 continue.

11Liability

• Nothing limits liability that cannot lawfully be limited. Otherwise, our total liability to a member in any 12-month period is capped at the amounts paid by that member (membership fees plus sourcing fees) in that period, and we are not liable for indirect losses such as lost profits or lost business opportunities.

12General

• We may update these terms with 30 days' notice by email; continued membership after notice means acceptance. Material changes to pricing structure never apply retroactively to orders already placed.
• These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
• Questions: jeansgemswholesale@gmail.com.